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Network Solutions

•Design

We work closely with you to develop a Network System that caters to your business needs. We seek to identify your immediate and future requirements and design solutions to fulfil those needs.

A competently designed system assists your organisation to operate far more effectively and efficiently. Benefits of such a system may include:

* Increased access to information
* Increased security
* Enhanced communication - e.g mail, fax from each workstation
* Access to the Internet, Intranets and Extranets
* Secure, regular back-ups
* Faster access times - through minimising the amount of data congestion on a network

•Implementation

Our extensive knowledge and experience of IT Network Systems allows us to provde a comprehensive service to you. Our fully trained staff possess the relevent skills to install, configure and maintain the best solutions. Whether you require an extensive, multiple site, multiple vendor network with facilities for off site workers, or a smaller system for a handful of users.

No matter your size, a two or to two thousand-man operation, Reload's reputation for providing a personal and tailored service remains constant.

•Security & Resilience

As businesses become more competitive and evermore reliant upon technology, the risk from unforeseen problems inceases. For all 'Business Critical' functions, suitable equiqment in conjunction with documented 'Business Resumption Plans' should be employed to minimise potential risks.

•Structured Cabling

For any network to perform effectively, a primary concern is the connection between data and voice communications.

Employing only fully trained engineers; Reload offers a complete range of Stuctured Cabling services, including:

* Testing, Commissioning and Health Checks
* Structured Cabling - Voice and Data
* Category 5 Cabling
* Category 5E Cabling
* Category 6 Cabling
* Voice
* Fibre Optic Cabling
* Thin Ethernet

•Support & Maintainance

Hardware

All new hardware purchases will come with a manufacturer's warranty, which usually ranges from 1 to 3 years.
For any existing hardware it is recommended that Reload provide support on an 'Ad-Hoc' basis, whereby clients will only be charged for actual support given. Most clients find this arrangement more beneficial.

Software

Support on set up, configuration, upgrade and trouble shooting is available to clients for all the software implemented by Reload. There are various options available as follows:

On-site Support

On-site Support entitles clients to have unlimited telephone support in addition to a specified number of days on-site support for 1 Year from commencement, during Reload's normal office hours - 9.00am to 5.30pm. When all days have been utilised, the agreement can be renewed or alternatively support can be provided on an Ad-Hoc basis (see below).

Ad-Hoc Support

Ad-Hoc support can be provided where there is a need for on-site support and no On-Site Support Agreement is in place (e.g., where only a Telephone Support Agreement is in place), or where an existing On-Site Support Agreement has expired. There are different rates for High-Level and Low-Level resources.

Remote Diagnostics Support

This option is available to clients as a supplement to the support agreement chosen and will enable the provision of remote support of the Network System. An additional charge may be made for set up and configuration. There are options for both server and desktop support. Following initial setup, configuration and testing, off-site (remote) support can be provided, thus minimising the need for on-site visits to resolve issues. This also has the advantage of providing a much faster response time to business-critical issues.